Privacy policy

Version 1, effective from November 16, 2026

Warning: Provisional text

This document is under legal review and may change before the presale. The reviewed version will replace this one, with a new date.

1. What we keep

Account: name, email, password (if you create one), language, time zone and your acceptance of these documents, with the accepted version. Phone number and CPF (Brazilian taxpayer ID) are optional and only kept if you fill them in on your profile.
Visit: the message text, the approximate area of the neighborhood (about 1 km) and the time. Never the address.
Sign-ins: sign-in method, IP address and time, kept for 180 days as evidence in case of a payment dispute.
Purchases: the order, the amount and the proof of purchase. Card details stay with the payment provider and never pass through our servers.

There is no child profile: no field for name, age, school, date of birth or photo. A name only appears if you write it inside the message.
Whoever watches the visit provides no data at all: no voice, text or sign-up.
The visit screen has no third-party tracking. We only use the cookies the website needs to work.

Visit data (message, area, audio and postcard) is deleted 30 days after the visit. Before that, we email you so you can download the audio and the postcard.
You can delete a visit’s data at any time, or delete the whole account.
Sign-in records are kept for 180 days.

Only with the processors that make the service work:

Cloudflare: website protection and the human check (Turnstile) at sign-in and at the start of payment.
Google: only for people who choose to sign in with a Google account.
Payment providers (Mercado Pago and Stripe): the charge.
Artificial intelligence providers: the review of the message text and the generation of the voice.
Email provider: account and visit emails.

Only the support team, and only to handle a request from you or to investigate abuse.

In your profile, you can see and correct your data, download a copy of it and delete your account.

Requests about your data: contact support through the website.